Day 1: Arrival in Almaty – A Warm Welcome
• 1600 hrs – Arrival at Almaty International Airport. Meet & greet by our English speaking guide.
• 1700 hrs – Transfer to hotel with chocolates, refreshing napkins & complimentary Wi-Fi onboard.
• 1800 hrs – Hotel check-in and unwind.
• 2000 hrs – Dinner at your preferred restaurant (on own).
• 2200 hrs – Return to hotel and overnight stay.

Day 2: Shymbulak Mountain Adventure + Evening Walking Tour
• Breakfast at hotel
• 1000 hrs – Visit Shymbulak Mountain via 3-level gondola (up to 3200m). Enjoy snow capped peaks, panoramic cafés, and optional activities like paragliding, zip lining, or horse riding.
• 1400 hrs – Lunch at Shymbulak or in the city (on own).
• 1600 hrs – Rest & refresh at your hotel.
• 1800 hrs – Evening walking tour of Panfilov Promenade & Arbat Street – filled with live music, local snacks, and vibrant street shopping.
• 2000 hrs – Dinner at your choice of venue (on own).
• 2200 hrs – Return to hotel and overnight stay.

Day 3: City Sights + Kok Tobe Hill Experience
• Breakfast at hotel
• 1000 hrs – Almaty City Tour: Visit First President Park, Republic Square, Opera House, Abay Square, Palace of the Republic, and more.
• 1200 hrs – Explore Panfilov Park & Zenkov Cathedral – a stunning wooden church with rich Soviet-era history.
• 1400 hrs – Lunch at your preferred restaurant (on own).
• 1600 hrs – Rest at hotel.
• 1800 hrs – Ride the cable car to Kok Tobe Hill, Almaty’s highest viewpoint with 360° views, a giant TV tower, and international restaurants.
• 2000 hrs – Dinner (on own)
• 2200 hrs – Return to hotel and overnight stay.

Day 4: Local Market Tour + Shopping & Chocolate Tasting
• Breakfast at hotel
• 1000 hrs – Visit Green Bazaar & Rakhat Chocolate Factory. Stroll through the traditional marketplace and enjoy sweet treats from Kazakhstan’s oldest chocolate brand.
• 1400 hrs – Lunch at an Indian restaurant (on own)
• 1500 hrs – Free time for shopping at Dostyk Plaza, Esentai Mall, or Mega Mall.
• 2000 hrs – Dinner at your selected venue (on own)
• 2200 hrs – Hotel return and overnight stay.

Day 5: Departure Day
• 0430 hrs – Packed breakfast, hotel check-out & private transfer to airport for onward

• Private picnic setup, river rafting, pool villa party
• Go-karting, paragliding, zipline, ski lessons (seasonal)
• Stretch limo party, nightclub hopping, hot air ballooning
• Cessna flying, shooting range, chocolate tours & more

Package Inclusions

✅ Meet & greet at airport with refreshments
✅ Complimentary onboard Wi-Fi & water
✅ 4-night stay in selected hotel
✅ Daily breakfast
✅ English-speaking guide
✅ Sightseeing with private vehicle
✅ Gondola tickets (Shymbulak & Kok Tobe)
✅ Departure souvenir
✅ All local taxes 

Package Exclusions

❌ Flights & personal expenses
❌ Meals unless stated
❌ Visa for Kazakhstan (if required): AED 315 per person
❌ 5% hotel bed tax (payable upon check-in)

1. Booking and Payment
   To confirm your reservation, a deposit of at least 50% of the total package cost—or the non-refundable portion, whichever is greater—is required. The remaining balance must be paid no later than 15 days prior to the departure date.
2. Package Inclusions and Pricing
   Package prices generally include accommodation, transfers, and the listed activities. Please note that prices are subject to change due to currency fluctuations, revised taxes, or unforeseen surcharges.
3. Availability and Confirmation
   All services, including accommodations and activities, are subject to availability at the time of booking. We are not holding any reservations until confirmation is received. Final availability will be confirmed upon booking request.
4. Holiday Surcharges
   Additional charges may apply during public holidays or peak travel seasons. These will be communicated in advance, if applicable.
5. Travel Documentation
   Guests are kindly reminded to ensure that they hold valid passports, visas, and any other necessary travel documents. Best Choice Tours cannot be held responsible for travel issues arising from incomplete or incorrect documentation.
6. Accurate Personal Information
   It is essential that all passenger names and details provided at the time of booking exactly match those on their passports. Best Choice Tours is not responsible for any charges incurred due to incorrect information.
7. Special Requests
   We will gladly attempt to fulfill special requests such as gender-specific amenities; however, please note that these are subject to availability and cannot be guaranteed.
8. Travel Insurance
   Depending on the destination, travel insurance may be mandatory. We highly recommend securing appropriate coverage and carrying proof of insurance throughout your trip.
9. Health and Safety Compliance
   Guests are responsible for ensuring compliance with health and entry requirements, including any current COVID-19 protocols, at their travel destinations.
10. Third-Party Services
    Best Choice Tours operates as an intermediary between guests and service providers. While we strive to collaborate with reliable partners, we cannot accept responsibility for any delays, cancellations, or service disruptions beyond our control.
11. Accommodation
    Hotel rooms are subject to availability. If the originally requested hotel is unavailable, we will offer an alternative of a similar standard. Hotel check-in is typically from 3:00 PM and check-out is by 11:00 AM. Early check-in or late check-out requests are subject to hotel discretion.
12. Extra Guest Accommodation
    When three guests share a room, an additional mattress or roll-away bed will be provided as per hotel policy.
13. Voucher Issuance
    Travel vouchers and documentation will be issued up to 72 hours before departure, provided full payment has been received.
14. Leisure Days
    A “Day at Leisure” refers to days without scheduled sightseeing or activities, offering guests free time for personal exploration.
15. Flight Irregularities
    In the event of flight changes, delays, or cancellations that result in extended stays, any associated expenses will be the guest’s responsibility. Best Choice Tours will, however, extend every possible assistance.
16. Incidental and Damage Charges
    Guests are responsible for any incidental expenses incurred at the hotel (e.g., minibar, room service) as well as any damage caused to property. Such costs must be settled directly with the hotel.
17. Cancellations Due to Unforeseen Events
    If a trip is cancelled due to natural disasters, adverse weather, or other force majeure circumstances, we will endeavor to secure the highest possible refund in accordance with our agreements with service partners.